Sasha's Pet Retreat

New Clients

New clients are not allowed to book more than 30 days in advance unless you prepay for the entire reservation - there are no refunds.  The reservation is not considered confirmed until payment is received.  This rule also applies to current clients that have demonstrated a history of canceling/changing their reservations.  We have implemented this policy to reward our considerate and loyal clients - we so greatly appreciate you!

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Cancellation Policy
We require a minimum of 14 days notice to cancel any existing reservation.  Cancelations made within 14 days of the scheduled drop off date will be charged a MINIMUM of 50% of the entire scheduled stay.  This fee increases to 100% during our busy times, which includes all holidays and all summer (defined as Memorial Day through Labor Day).  You will not be able to book another reservation with us until this fee is paid in full.  If you habitually cancel reservations, we will block any and all future reservations even if you canceled outside the 14 day cancelation window.  There may be unforeseen circumstances that cause your cancelation - please explain why you are canceling and, depending on the situation, we may waive some of the fees.

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No Shows

If a client fails to show up for a scheduled appointment, and does not notify us, that client will not be allowed to book any future reservations until they pay for the ENTIRE reservation for which they failed to show up.

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Dog Boarding Rates

The nightly dog boarding rate varies based on a number of factors.  Usually small dogs, such as Yorkies or Chihuahuas in one of our small suites are less than the larger breeds that require larger suites.  Age, temperament and social skills also weigh heavily on the rate.  Every situation is different and once we get more information we can give you a quote.

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Daycare Rates

Daycare is $22 for small breeds and $25 for large breeds.  A discount is available for multiple dogs.  An additional discount is available when purchasing consecutive days of daycare.  Please call/text to discuss further.

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Excessive Cleaning Fee

Please note that this is extremely rare (less than 0.1% of our guests) as guests have access to the yard frequently throughout the day.  This charge can range from a few dollars per night up to a maximum of $9 per night.  This usually applies only to puppies and some seniors that have incontinence issues.

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​The Two Larger Suites

We have one suite that is 50% larger than our standard rooms.  We reserve this suite for clients with multiple dogs or a single "giant" breed (Great Danes, Newfoundlands, etc.).  ​We also have a double suite that is just what it sounds like - two of our standard rooms connected by a "doggie door" that allows them to use both spaces.  This is available only to clients with multiple dogs.  Contact us for the nightly rate for your pups.  ​These larger rooms fill up fast, especially during the summer and holidays.  Please, please, please book early!

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Late Checkouts

Boarding guests that are picked up during our afternoon hours on their checkout day will be charged a late checkout fee of $25 per dog for that day.  We do offer a discount:  If you have 2 pups sharing a STANDARD (or smaller) size suite, the pricing will be $25 total for the late checkout, while the larger suites will be billed at $25 per guest.  Pickup during our morning hours to avoid any late checkout fee.  Our open hours are viewable at the bottom of any page on our website.

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After Hours and Holiday Pick Up or Drop Off

This is charged for any transaction that occurs outside of our normal business hours.  Please note our holiday schedule below.  Our current business hours are viewable at the bottom of any page on our website.

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Making Changes During a Stay

We understand, plans can change.  If you need to pickup your pet early for any reason, you will need to call us as soon as you possibly can.  Do not arrive without notice - PLEASE honor your scheduled drop off and pickup times!  Guests will be charged the full nightly rate for stays that are abruptly cut short of their reservation.  For example:  You book a two week stay, and on the tenth day of your trip you decide to return early.  You then call us with 2 hours notice that you will be picking your dog up that day.  You will still be charged the entire nightly rate for the last four nights you had originally reserved.  Of course, special consideration will be given in an emergency.  Every situation is different.  We understand that and will do our best to accommodate, if we can.

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If you need to extend a stay, please call as soon as you can to insure we have room.  Thank you!

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